Shipping policy
At YardCalm, we are committed to getting your order to you as quickly and safely as possible. This Shipping Policy outlines everything you need to know about how we process and deliver your orders worldwide.
1. Order Processing Times
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends, public holidays, or during high-volume periods may experience slightly longer processing times. You will receive an email notification when your order has been fulfilled and shipped.
Please note: Processing time is separate from shipping transit time. Your estimated delivery window begins once your order has been shipped, not when it was placed.
2. Shipping Destinations
We are proud to offer Worldwide Shipping. Whether you are located in the United States, Canada, Australia, the United Kingdom, or anywhere else in the world, we can deliver YardCalm products directly to your door.
Please note: We do not currently ship to P.O. Boxes or military addresses (APO/FPO/DPO).
3. Estimated Delivery Times
Because we ship globally, delivery times vary depending on your destination country and local customs processing. The following estimated delivery windows apply after your order has shipped:
- International Standard Shipping: 10–20 business days (Free)
- Express Tracked & Insured Shipping: 5–12 business days
These are estimates provided by our shipping carriers and are not guaranteed. Delivery times may vary based on your location, carrier delays, weather disruptions, or customs processing for cross-border orders.
4. Shipping Rates
Available shipping rates and delivery options are displayed at checkout based on your destination.
Current shipping options include:
- International Standard Shipping — Free
- Express Tracked & Insured Shipping — Additional fee applies
Shipping rates and promotions may change from time to time without notice.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking updates may take up to 48 hours to appear after your order is first scanned by the carrier.
If you have not received a tracking email within 5 business days of placing your order, please check your spam or junk folder first, then contact us at support@yardcalm.com.
6. Incorrect Shipping Address
It is the customer's responsibility to ensure the shipping address provided at checkout is accurate and complete. YardCalm is not responsible for orders shipped to an incorrect or incomplete address. If you notice an error in your shipping address, please contact us immediately at support@yardcalm.com. We will do our best to update the address before your order is fulfilled, but we cannot guarantee changes after an order has been processed.
If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipment costs.
7. Lost, Stolen, or Significantly Delayed Packages
If your tracking information shows your package as delivered but you have not received it, or if your package appears lost or significantly delayed beyond the estimated window, please take the following steps:
- Verify the delivery address on your order confirmation
- Check with neighbours or household members in case it was received on your behalf
- Check with your local post office or carrier facility
- Contact us at support@yardcalm.com if the issue remains unresolved
We will work with the carrier to investigate the issue. Please note that YardCalm is not responsible for packages that have been marked as delivered by the carrier. However, we will make every reasonable effort to assist in resolving the situation.
8. Customs, Duties & Taxes
Applicable taxes are calculated at checkout where required by law.
As we ship worldwide, YardCalm is not responsible for any customs fees, duties, import taxes, or other charges that may be applied by your country's customs authority. These charges, if applicable, are the sole responsibility of the customer.
9. Contact
For all shipping-related inquiries, please reach out to us at:
Email: support@yardcalm.com
Response Time: Within 1–2 business days, Monday to Friday, 9:00 AM – 5:00 PM (EST)